Refunds on items eligible for returns are accepted within 40 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at all is well.’s discretion according to all is well.’s terms for the refund (which may include setting up an all is well.’s account for a store credit refund). The nature of certain items calls for more specific eligibility and instructions. Before initiating a return, please use the guidelines below to make sure your item is eligible.

Beauty + Lifestyle

To be eligible for a refund, skin care, hair care, fragrance, and cosmetic products must be unused, unopened, and in their original packaging. Opened or used beauty products are eligible for store credit refunds only. If you have questions about returning a beauty product, please reach out to care@helloalliswell.com

Late Returns

Any item returned more than thirty days after receipt is not eligible for refund.

We do not accept exchanges. If your purchase falls within the return policy outlined above, we encourage you to purchase the item you need and return the unwanted item for a refund. If you are buying a different size of the same item, email care@helloalliswell.com to have your return label fee waived.

If there is an issue with an item, please let our Customer Experience team know by sending an email to care@helloalliswell.com as soon as possible. We will resolve any problems as quickly as we can. Please include as many details as possible.

Return shipping fees are $10 CAD, which will be deducted from your refund.