Issues with our site? Where the eff is my order? Trouble with returns? Woosah (wu-sah)! You have come to the right place.
Email us: firstname.lastname@example.org
What forms of payment do you accept?
We accept all major credit cards.
When will my account be billed?
Your account is billed when your order is placed, unless otherwise noted.
I emailed customer service and haven't heard back.
Our business hours are Monday- Friday. We aim to respond to all inquiries within forty eight hours, so hold tight- we’ll get back to you as soon as we can.
Expedited shipping to Canada (one to three business days in transit) on all orders less than $100 before taxes and shipping is $15 CAD And free for all orders above $100. Please note that order processing may take up to two business days after the order is placed.
Can I track my order?
You will receive an email with shipping confirmation + tracking number once your order has shipped.
Returns + Exchanges
What is your return policy?
Refunds on items eligible for returns are accepted within 40 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at all is well.’s discretion according to all is well.’s terms for the refund (which may include setting up an all is well.’s account for a store credit refund). The nature of certain items calls for more specific eligibility and instructions. Before initiating a return, please use the guidelines below to make sure your item is eligible.
Beauty + Lifestyle
To be eligible for a refund, skin care, hair care, fragrance, and cosmetic products must be unused, unopened, and in their original packaging. Opened or used beauty products are eligible for store credit refunds only. If you have questions about returning a beauty product, please reach out to email@example.com
Any item returned more than thirty days after receipt is not eligible for refund.
What is your exchange policy?
We do not accept exchanges. If your purchase falls within the return policy outlined above, we encourage you to purchase the item you need and return the unwanted item for a refund. If you are buying a different size of the same item, email firstname.lastname@example.org to have your return label fee waived.
I received a damaged product, how do I proceed?
If there is an issue with an item, please let our Customer Experience team know by sending an email to email@example.com as soon as possible. We will resolve any problems as quickly as we can. Please include as many details as possible.
Do I pay for returns?
Return shipping fees are $10 CAD, which will be deducted from your refund.