Refund policy

We have a 40-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Beauty + Lifestyle Products

To be eligible for a refund, skin care, hair care, fragrance, and cosmetic products must be unused, unopened, and in their original packaging. Opened or used beauty products are eligible for store credit refunds only. If you have questions about returning a beauty product, please reach out to care@helloalliswell.com

To start a return, you can contact us at care@helloalliswell.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@helloalliswell.com.

Damages and issues
If there is an issue with an item, please let our Customer Experience team know by sending an email to care@helloalliswell.com as soon as possible. We will resolve any problems as quickly as we can. Please include as many details as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges. If your purchase falls within the return policy outlined above, we encourage you to purchase the item you need and return the unwanted item for a refund. If you are buying a different size of the same item, email care@helloalliswell.com to have your return label fee waived.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.